Currency & Pricing
Please note that the currency currently used for transactions at grimo.com.my is Malaysia Ringgit (MYR).  At GRIMO, you can easily make payment via the following methods:

A. Credit card
We accept all types of credit cards, both international & local as long as it's a MasterCard OR Visa.

Troubleshooting credit card payment errors
- For new or recently reissued card, the card needs to be activated first.
- Check that the card details entered are correct, the card type (Masters/Visa/American Express), card number and the expiration date.
- Remove any dashes or spaces for the card number.
- If you do not have sufficient credit limit, please check with your card issuer.
- If everything seems to be correct, contact your card issuer. Your card issuer may need to verify with you before they authorise your purchase.

Account verification
To prevent any unnecessary delays in processing your order, please ensure that the billing address on your order and credit card account matches. If you have recently moved or are unsure of your billing address, please contact your credit card-issuer to confirm.

Security codes
The credit card security code is a unique three or four digit number printed on the front (American Express) or back (Visa/MasterCard) of your card.

What is CVC / CVV2?
Card Verification Code (CVC or CVC2) or Card Verification value (CVV or CVV2) is a security feature to mitigate the risk of credit card fraud. For Visa and MasterCard, the code is located on the back of the card, typically a separate group of 3 digits to the right of the signature strip.

For American Express, the code is located on the front of the card, typically a separate group of 4 digits to the right of the card.
 

Do you accept debit cards?
Yes! We accept debit cards as long as it's a MasterCard OR Visa.

Do you accept American Express Cards?
Yes, we do! However, we only accept American Express Credit Card for payments made via Maybank Ezypay. Currently, we do not accept American Express Charge cards yet. 

Can I use a credit card which is not under my name to make payment?
No. We put in place security and anti-fraud measures to ensure that transactions are performed by the legitimate owners of each credit or debit card. No one else should have access to your card details. 

B. PayPal

PayPal - GRIMO's PayPal email address: [email protected]

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. For more information, visit About Paypal.

How do I sign up for PayPal?
You can sign up for a PayPal account by going to Create Paypal account.

("You do not need a PayPal Account to pay for your items through PayPal - You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.")

Who do I contact if I have a problem with my PayPal account?
Unfortunately, we are not in a position to assist with PayPal account problems. Please contact PayPal Customer Services.

When will my payment be deducted from my PayPal account?
Payment will be deducted from your PayPal account immediately.

Is It Safe To Use PayPal?
PayPal obscures your credit card information with the help of industry-leading security and fraud prevention systems. When you use PayPal, any information related your credit card and other kind of financial information is always kept confidential. It is never shared with merchant.

Remember your credit card is billed as soon as your order is placed. Thus please ensure that you provide the same billing address which is registered with your credit card company. Several times contact details don’t match which cause delay in delivery or can cast aside your order.

This is done to protect the security of your credit card details, as we do not store your card details at any point. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

C. IPay88

We are partnering with Malaysia Most Trusted Payment Gateway (ipay88) , a payment gateway provider by Mobile88.com, to offer quick , safe and secure online payment platform in Malaysia Ringgit currency (MYR).  iPay88 is authorized to receive payment on our behalf. The name of Mobile88.com will appear in your payment statement.. It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, you can be certain of iPay88's security. iPay88 also complies with PCI Data Security Standard and Malaysia Payment System Act. Find out more about iPay88.

Why is iPay88 / Mobile88.Com on my billing statement?
Do not worry because our payment gateway partner, iPay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of shop.carlorino.net. If you have a iPay88 or Mobile88.Com Sdn Bhd charged on your statement, it is very likely that you or someone in your household placed an online order with one of the iPay88 merchants.

How do I know if my payment has gone through?
When you submit your payment details, the iPay88 payment service will request authorization from your Card Issuer and carry out fraud screening checks. Depending on the outcome of the authorization request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.

A successful payment will also be confirmed by email. This email will include the details of your purchase and Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with grimo.com.my. It will be sent by iPay88 to the email address you have provided when entering your payment details. 

If you receive more than one email and you have only made one purchase, please contact GRIMO Customer Service and inform us that you have placed multiple orders by mistake. We will be able to arrange a refund if necessary.

Why was my payment declined?
This could be for many different reasons; however, iPay88 is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include:

- Some of the card/personal details entered do not match the information held by your Card Issuer
- You do not have enough cleared funds on your card to cover the amount of the purchase
- Your card has been reported as lost/stolen card and been cancelled by your Card Issuer
- Your card has or is due to expire and has been replaced by your Card Issuer
- Your card has recently been replaced by your Card Issuer but not yet activated
- Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
- There may be a problem with your Card Issuer’s authorization system
- You haven’t activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card, please refer the link below on how to activate 3-D Secure. http://www.ipay88.com/my/3dsecure.asp

If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.

If this means you are unable to pay by credit card or online banking through iPay88, please email [email protected]

D. Malaysia Payment Options

Cash On Delivery (COD)
COD is an exclusive service we provide to our customers for certain postal codes. We deliver through our logistics partners Ta-q-bin or GDEX. Please key in your postal code here to find out if we accept COD. Please note that you need to pay the Cash On Delivery amount before opening your parcel and trying on your items. This is for security and anonymity purposes.

ATM Bank Transfer
Bank Name: United Oversea Bank (UOB)

Account Name: VJOY COMMERCE
Account Number: 1223004437

After placing your order, you have 24 hours to make payment and upload your Bank Transfer slip to avoid your order being canceled. You should receive your confirmation email within 2 working days from making the payment & sending in the payment slip to [email protected] or update in http://www.grimo.com.my/sales/order/history/ . If you've not received the email, please call our Customer Experience Team at 6018 719 7797 from 9am to 11pm, every day.

Bank Transfer / Interbank GIRO (IBG)
IBG is a way to transfer funds or make payments to anyone using Mobile or Internet Banking. It can also be made via over-the-counter services at bank branches. 

How can I use IBG to pay for my order at GRIMO using Mobile or Internet Banking IBG? 
Please follow these simple steps:
- Place order at GRIMO
- Select “Bank Transfer” as your preferred payment option
- Jot down the ORDER ID created for your order.
- Login to your own bank’s Internet or Mobile banking services
- Look for “Fund Transfers”, then select Interbank GIRO from the list of Fund Transfers services available.
- Key in one of the following GRIMO's bank account details:

- Please download or print payment receipt (in PDF format) or you can also use a smartphone to snap a photograph of the transaction receipt (in JPG, GIF or PNG format).
- Go to http://www.grimo.com.my/sales/order/history/ , click on UPDATE button
- Fill up all the required info and upload your payment receipt (in PDF format) or a photograph of the transaction receipt as proof of payment.

How can I use IBG to pay for my order at GRIMO using Over-The-Counter (OTC) IBG method? 
Please follow these simple steps:

- Place order at GRIMO.
- Select “Bank Transfer” as your preferred payment option.
- Jot down the ORDER ID created for your order.
- Visit any IBG participating bank branches and fill in the Interbank GIRO form. The details required in the form includes beneficiary’s name, account number and amount to be transferred. Please provide - Grimo's bank account details as below:



- Upon completion of the form and indicating of the mode of payment i.e. cash or direct debit from your Current and Savings Account, the bank will process your request.
- Please scan a copy of the payment receipt (in JPG, GIF, PNG or PDF format) or you can also use a smart phone to snap a photograph of the transaction receipt (in JPG, GIF or PNG format).
- Go to http://www.grimo.com.my/sales/order/history/ , click on UPDATE button
- Fill up all the required info and upload your payment receipt or a photograph of the transaction receipt as proof of payment.

How can I use IBG to pay for my order at GRIMO using the ATM Transfer method? 
Please follow these simple steps:
Place order at GRIMO.
Select “Bank Transfer” as your preferred payment option.
Jot down the ORDER ID created for your order.
Visit any ATM machine of any IBG participating bank.
Access the ATM using your ATM card.
Select “Payment Transfer” or “Fund Transfer” on service selection screen.
Select Interbank GIRO.
Select the beneficiary’s bank, enter transfer amount and beneficiary’s account number. Please use one of the following Grimo's bank account details as beneficiary information during the IBG:



Please scan a copy of the payment receipt (in JPG, GIF, PNG or PDF format) or you can also use a smart phone to snap a photograph of the transaction receipt (in JPG, GIF or PNG format).

Go to http://www.grimo.com.my/sales/order/history/ , click on UPDATE button
Fill up all the required info and upload your payment receipt or a photograph of the transaction receipt as proof of payment.

Are there any charges when I use IBG to make payment?
Yes, the participating banks only charge a small fee of RM0.10 per transaction (excludes GST) for Internet or Mobile Banking while Over the Counter (OTC) charges are subject to individual banks’ service fee rates. 

Does my bank offer IBG?
Yes if you are using one of the following IBG participating banks


How do I use the Cash Deposit Machine method to pay for my GRIMO order? 
Please follow these simple steps:
- Place order at GRIMO.
- Select “Bank Transfer” as your preferred payment option.
- Jot down the ORDER ID created for your order.
- Visit any UOB's Cash Deposit machines (CDM)
- Select “Cash Deposit” on service selection screen
- Enter beneficiary’s account number and deposit amount as below:

- Upon completion of the deposit, please print the payment receipt.
- Please scan a copy of the payment receipt (in JPG, GIF, PNG or PDF format) or you can also use a smart phone to snap a photograph of the transaction receipt (in JPG, GIF or PNG format).
- Go to www.grimo.com/my/cashdeposit.
- Fill up all the required info and upload your payment receipt or a photograph of the transaction receipt as proof of payment.
- Once you submit the payment receipt (proof of payment) to GRIMO, it will generally take 1-2 working days for GRIMO to confirm that your payment has been received by GRIMO.
  Once the payment receipt is confirmed, you will receive an email notification. Your order will be verified and fulfilled according to shipping policy published in GRIMO. 

For IBG, the fund availability also subject to the following schedule:

If you have access to online banking (CIMB Clicks, Maybank2U, PBeBank, Hong Leong Connect etc.), we strongly recommend using Online Banking (Direct Debit) for instant payment and processing.

How to use my GRIMO Voucher?
- To use the GRIMO Voucher, please enter the GRIMO cash voucher code in the ‘Promo code’ box on the GRIMO check-out page, after you have selected all your products.
- You need to login into your GRIMO account first (or register an account if you have not done so) it will direct rebate to your amount you had purchased.
- The GRIMO Voucher is valid for a limited time as stated on each voucher. Offer ends at 11:59 p.m. (Malaysian time) on the date specified on the voucher or when all GRIMO voucher codes are claimed, whichever is earlier.